About

Our History

Ayr Coach Lines is a family run Charter Coach Company that has been providing its services consistently for over 50 years. Since 1965, we have provided customer service excellence in all sectors of our industry.

From our origins in the backyard of Mel and Marion Willis’ home in the village of Ayr, Ontario to our current locations in Waterloo, Ontario and Tonawanda, New York – our family spans many miles.

Our Family

With a long-standing tradition of excellence, you will notice the difference that our customer service makes.

Our knowledgeable support staff make booking and executing your trip enjoyable. Our mechanics keep our fleet ready for a trip of any distance to any destination. Our detailing staff ensure you ride in fresh, clean comfort and style. Our drivers provide unparalleled professional customer service and safety while consistently providing ‘Miles of Smiles’.

From start to finish you will experience the difference that family makes.

Our Mission

To deliver transportation excellence through superior service and proud professionalism.

Core Values

Most of our business is from repeat customers or referrals from passengers who have enjoyed our ‘Miles of Smiles’ travel promise. We take the time to listen to our customers’ needs and look for ways to exceed your expectations.

Our staff love working with us, too. Many staff members have been a part of our family for over 20 years. Each individual person brings dedication, passion, knowledge, and professionalism to the team.

Safety First

Safety is at the forefront of all aspects of our business.

Our professional maintenance technicians are highly qualified individuals, with excess of skill and education. They are passionate about what they do and ensure your vehicle is in working order for your next trip. This team continues to further develop their knowledge and skill by attending annual training and development courses within the industry. They have won numerous awards for their exceptional work.

Providing 24/7 emergency dispatch allows us to maintain our excellent safety record.

Our Driving Staff

Our professional drivers are thoroughly trained in safety and customer service practices and are known for being some of the best in the industry. Directly interacting with our guests throughout the trip, they represent Ayr Coach Lines with integrity and commitment to excellence. Many customer testimonials attest to the fact that we provide some of the best customer service and road safety in the industry.

Ongoing training programs ensure our team remains informed regarding regulatory changes, safety procedures and corporate policies. Our international drivers remain subject to random drug and alcohol testing as we aim to ensure that only the most safety conscious, qualified individuals operate our vehicles with your safety being paramount.

You will experience excellence in safety implementation and performance while enjoying “Miles of Smiles” with Ayr Coach Lines.

Ayr Coach Lines is a proud member of: